Velvet Destinations Privacy Notice
Velvet Destinations (“we,” “us,” or “our”) takes the issue of safeguarding your privacy seriously.
Our Privacy Notice describes what personal information we collect from or receive about you and the ways in which Velvet Destinations uses that information. Velvet Destinations collects and handles the personal information of the following categories of individuals:
- Trip guests and patrons as well as participants in voyages and experiences on a Velvet Destinations (collectively referred to as “Guests”);
- Travel advisors and Guests’ delegates;
- Travel agents and preferred partners; and
- Visitors to websites for Velvet Destinations (that post, refer, or are otherwise subject to this Privacy Notice).
Such websites are collectively referred to as our “Sites.” Velvet Destinations has entered into license agreements with an affiliate of Kasai Connect (along with its affiliates, “Kasai Connect”) in connection with the operation. To understand how Velvet Destinations may use and disclose your personal information, please see Velvet Destinations’ Privacy Notice.
--- ### What personal information do we collect? Personal information is any information that may identify or relate to you as an identifiable individual. We use personal information to facilitate your voyage and our other services, to fulfill your requests, process transactions and contact you; to send you personalized advertising and promotional content and materials; to analyze and improve our services and our business; and for other reasons described more fully in our Privacy Notice below.
The personal information that we collect or receive about you could include the following categories of information:
- **Identity information** – such as name, age, gender, passport information or data from other government-issued identity cards;
- **Contact information** – such as your home address, zip/postal code, email address and phone number;
- **Images** – such as closed circuit television (“CCTV”) images, publicly available photographs and images captured at events or during your voyage;
- **Financial and payment information** – such as your credit card details, itemized spending, billing address, and transaction history;
- **Reservation information** – such as the type and location of the rooms you reserve, restaurant and spa treatment reservations, experiences you book, other Guests associated with your reservations, and the dates of your reservations;
- **Health information** – where provided to us and relevant to the provision of services including dietary preferences;
- **Preference information** – including but not limited to preferred pillow type and mattress firmness, special accommodations and requests, interests, and data related to past service issues;
- **Voyage and stay history** – details of your past voyages, purchases made on your voyage, and limited information on your stay and purchase history with Four Seasons;
- **Public information** – such as when we review public platforms to understand more about you, or what you are saying about us or the hospitality industry; - **Technical information** – such as information about the device you use to interact with us (including the hardware model, IP address, geolocation data, operating system and version); and
- **Correspondence information** – when you contact us, such as to send an inquiry or make a request, any correspondence or application may be kept, and information derived from such correspondence may be added to your personal information.
--- ### How do we use your personal information? For each of the categories of personal information described above, we use your personal information for the following purposes:
- If you create an account on a Site, or become a Guest and we create an internal profile about you or receive certain profile information about you from Four Seasons, to remember your information and preferences to personalize your experience and provide customer service;
- To help us recognize or identify you and any online accounts or internal profiles related to you, for instance, as a visitor to our Sites, or as a Guest;
- To enable you to use our Sites;
- To assist us in making reservations for you and providing the services you request at any of our ships;
- To process transactions through our Sites (including taking payment for purchases you may make) and to assist in any inquiries about your transaction;
- For billing purposes in relation to your voyage with us;
- To confirm prior transactions and reconcile statements or invoices;
- To consolidate your accounts;
- To contact you in relation to matters regarding your voyage with us;
- To send you newsletters or marketing communications regarding our voyages and ships and to advise you of promotions or to inform you of offers or other information that may be of interest to you related to Velvelt Destinations (if, where required by law, you separately provide your consent for us to do so);
- To personalize and enhance your online or in-person Guest experience;
- To conduct surveys or focus groups to obtain your views regarding our voyages and ships and for service delivery (if, where required by law, you separately provide your consent for us to do so);
- To respond to specific requests for information from you about one or more of our voyages and/or road trips and handle any other inquiries, correspondence, concerns, or complaints you have raised;
- For marketing, advertising and promotional purposes, consistent with your preferences and applicable law;
- For the establishment, exercise, or defense of legal claims or proceedings;
- For fraud detection and prevention; - For legal and regulatory purposes; and
- For other purposes disclosed during collection or as otherwise described in this Privacy Notice.
--- ### Will personal information be provided to third parties? For each of the categories of personal information described above, we may share your personal information with:
- **Affiliates** – We may share personal information with affiliates who use it in the manner described in this Privacy Notice.
- **Velvet Desitnations** – We will share personal information with Four Seasons, including preference, booking and voyage information.
- **Promotional Partners** – We may share limited personal information with partners for promotions, excursions, or related activities.
- **Travel and Excursion Partners** – Some on-board services or excursions involve other companies, and we may share personal information to facilitate your experiences.
- **Third-party service providers** – We may share information as needed with agents and contractors acting on behalf of Velvet Destinations (e.g., marketing, security, technical support).
- **Legal and regulatory bodies** – In connection with legal obligations or suspected unlawful activity, we may share personal information with government authorities or law enforcement. Where required by law, consent for these actions will be sought in advance.
--- ### Will personal data be transferred outside your country? Your personal information may be processed globally, including in countries where data privacy laws may not be equivalent to those in your home country. Appropriate measures will be implemented to secure personal information when transferred internationally. Personal data for Velvet Destinations is centrally stored in the United States.
--- ### What are your rights regarding personal information? Depending on applicable laws, you may be entitled to:
- Access, correct, or delete your personal information.
- Object to processing or request restrictions.
- Manage your marketing preferences.
- Withdraw consent where processing is based on consent.
- Data portability requests (where reasonable).
- Lodge complaints with appropriate authorities. For such requests, contact Velvet Destinations at: **Email:** info@velvetdestinations.com **
--- ### Updates to this Privacy Notice This Privacy Notice may be updated from time to time. Updates will be communicated through changes to the “Last Updated” date and, where required by law, additional notifications.
--- **Contact Us** For any concerns or questions, please contact: **Email:** info@velvetdestinations.com **Address:**
--- ### COVID-19 Notice In response to global health concerns, additional data may be collected for public safety (e.g., health screenings, recent travel history) in compliance with legal and regulatory requirements and for the safety of passengers and crew. --- This concludes the complete Privacy Notice for Velvet Destinations.